FAQs | Rockstar Rental

DO YOU SET UP MY RENTALS?

Table and chair rentals do not include set up or break down. Chair set up/break down available for an additional fee starting at $0.25/chair/service. Table set up/break down available for an additional fee starting at $1.00/table/service.

All Restroom Trailers, Refrigeration Trailers, Tents, and Dance Floors are set up at delivery.

We do not offer set up services for table settings, linens, or general decor items.

WHAT IS YOUR DELIVERY FEE?

We charge a very reasonable delivery fee based on location. Please contact us regarding delivery fees. Please inform us at time of reservation, PRIOR to delivery, if there are special requirements for accessing your event location, such as steep driveways, stairs, or limited access to site. Additional fees apply for same day delivery, deliveries/pick ups before 8AM, or deliveries/pick ups after 8PM.

IS THERE A MINIMUM ORDER SIZE?

For party equipment there is a minimum order of $250.00.

HOW DO I PLACE A RESERVATION?

To place a reservation, contact Rockstar Rental during business hours at

(586) 834-8765. To secure your reservation, we will record your name, event location, telephone numbers where you can be reached on the day of the event, the equipment that you are renting, and any other pertinent details that we will need to ensure that you have a successful experience with us.

WHEN DO I NEED TO MAKE A RESERVATION?

It is best to make reservations ASAP. Many days, especially during peak wedding season, will sell out.

WHAT IS YOUR CANCELLATION POLICY?

If you need to reschedule we can see if the date is available with no extra charges. If you decide to cancel we have a NO refund policy for deposits.

DO YOU HAVE AN EMERGENCY NUMBER?

(586) 834-8765 Option 1

WHAT ARE YOUR PAYMENT POLICIES?

We require a $200 credit card deposit unless stated otherwise. The remainder payment for your rental is due upon delivery, and can be made by cash or check. If we do not receive payment upon delivery, the credit card provided will be charged plus an additional 3.8% fee.

WHEN DO YOU DELIVERY MY RENTALS?

Standard delivery schedule is 1-3 days prior to your event based on our availability. Delivery schedule will be sent week prior. Same day delivery potentially available for an additional fee.

CAN I PICK UP?

No. All rentals are delivery service only.

HOW IS YOUR EQUIPMENT CLEANED?

Each unit/equipment is thoroughly cleaned with a disinfectant after each use. We also wipe down the unit after set up at your location, to ensure cleanliness. We take pride in maintaining new, and managed equipment for your enjoyment!

DO YOU HAVE INSURANCE?

Yes, we carry liability insurance that covers all of our equipment. Once the equipment is delivered, the lessee is responsible for safe use. We will review instructions with you when we deliver the equipment. All of this information will be in our contract the renter will have to sign and date.

QUESTIONS ON OUR RESTROOM TRAILERS OR REEFER TRAILER?

Please refer to our restroom trailers and cooler trailers tab in our menu bar for all the information.

For additional questions or concerns, please contact us

by phone at 586-834-8765

or email at rockstarrentalco@gmail.com.